Privacy Policy

At YourMart (accessible from yourmartonline.shop), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

When you place an order or interact with our website, we may collect the following personal details:

  • Name, shipping address, and billing address.

  • Contact information, including email address and phone number.

  • Order history and preferences.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including sending shipping updates.

  • Communicate with you regarding customer support or inquiries.

  • Improve our website, products, and overall customer experience.

3. Data Protection & Security

We implement strict security measures to keep your personal information safe. We do not sell, trade, or rent your personal data to third parties.

Refund & Return Policy

At YourMart, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect item, we are here to help!

1. Eligibility for Returns

  • You must initiate a return within 7 days of receiving your package.

  • The product must be unused, unwashed, and in its original packaging with all tags attached.

  • Items damaged due to misuse or customer error are not eligible for a return.

2. How to Request a Return or Exchange

  1. Contact our support team via email at support@yourmartonline.shop or WhatsApp at +92 324 5328640.

  2. Provide your Order Number, product photos/videos showing the issue, and a brief description of the defect or damage.

  3. Once approved, our team will guide you on returning the package.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed via Bank Transfer or Digital Wallet (JazzCash/EasyPaisa) within 3–5 business days.

  • Note: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).

Shipping Policy

We aim to deliver your order quickly, securely, and hassle-free across Pakistan!

1. Order Processing & Delivery Time

  • Order Processing: Orders are processed within 1–2 business days.

  • Estimated Delivery Time:

    • Major Cities (Lahore, Karachi, Islamabad, etc.): 2–4 business days.

    • Other Cities & Remote Areas: 3–6 business days.

2. Shipping Charges

  • Standard shipping charges will be displayed at checkout.

  • We offer Cash on Delivery (COD) on all orders across Pakistan.

3. Order Tracking

Once your order is dispatched, you will receive an SMS or email with your tracking details so you can follow your package's delivery journey.

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